Help is on its way.

Don't panic!

You have questions? We have answers! Scroll down for some common questions and their solutions, visit the Status page to check on the Octave server gnomes, email your questions to us, or hit us up on Twitter. We'll do our best to address your concerns or problems in a timely manner. Keep in mind that Octave is based on the west coast of the United States, and we do need to occasionally sleep or put on pants and go to the grocery store. With that in mind, we'll sort you out as soon as humanely possible.

Octave support starts here.

Octave customers, check these first.

Check the Octave Status page →

Read the Octave Twitter feed →

Contact Octave support →

You have questions? We have answers!

Who is Octave for?

Octave is a service for musicians, created by musicians. If you make music, Octave makes your music available for embedding in Twitter, Facebook, on your website, or via your Octave public page.

What audio formats can I upload?

The Octave encoder can ingest WAV, AIFF, and MP3 files at all the commonly used bitrates and sample depths. If you upload a WAV or AIFF, the encoder creates a high-quality MP3 for playback and (if you'd like) download, as well as a waveform graphic. If you upload an MP3, no encoding is done.

Can I upload my DJ mix or a mashup I made, or my iTunes library?

Safe rule of thumb: if you didn't make it, don't upload it. You can upload anything you explicitly control the copyright to. Octave is definitely not the place for DJ mixes, mash-ups or remixes of popular songs, or your collection of Golden Earring live bootlegs. There are other services for that. Octave has a zero tolerance policy, and requires that you control the rights for the media you upload. If we are alerted to music you've uploaded that you don't control (or find it ourselves), we will remove it and flag your account. Repeat offenders will be permanently banned from the site. We don't want to scare you off, but in this matter, there is no grey area. If you are not a content creator, Octave is not for you.

I don't have an account, but my music is on the site. What's up?

If you've found material on a user's page that you control the copyright for, just let us know, and we'll do the rest. Octave has a zero tolerance policy for uploads that the user doesn't control the copyright for.

Does Octave own my music after I upload it?

Absolutely not!!! When you upload music to our site, you grant us limited rights to play that music back on our site (via your artist page), and in our embedded player on other sites when you, for instance, embed a track in your Facebook or Twitter feeds. We in no way own your content. It is yours. If we want to use your music in the normal course of our marketing, we will ask you if it's okay, and come to an arrangement. Octave is created by professional musicians, and we are not joining the long, long list of companies that have tried to pull the wool over the eyes of every artist they come across.

What happens when my two-week trial is up?

If you choose to continue your account, everything you uploaded to that point will remain in place. If you decide Octave isn't for you, no hard feelings, but we will delete the media you uploaded, and any embeds you created during your trial period will cease to work.